Charityshare Ltd is an award-winning, ISO27001:2013 certified joint venture between UK charities The Children’s Society, Age UK and Alzheimer’s Society to provide core IT services.

The Charityshare advantage:

  • Not-for-profit
  • Levies no VAT
  • Cost-effective

Built on an ethos of "achieving more by working together", Charityshare's vision is to deliver fit-for-purpose information technology services that is agile and scalable.

By pooling IT infrastructure, each member charity gains economies of scale for hosting, networking and support services.

We deliver:

Local and national technical support through a service desk and field support engineers

Technical infrastructure support

Dedicated project management aligned to Prince2 ®

ITIL ®-aligned service management

Architect-led technical analysis and design

Close Local and National Technical Support

Local and national technical support for 6,000 users in 1,000 offices and shops across England, Wales and Northern Ireland.
The Service Desk is manned 8am to 6pm Monday to Friday and customers have access to self-service support online 24 hours a day, 7 days a week.

- The Service Desk receives 4,000 calls every month

- User Satisfaction in excess of 90%

- 55% of calls resolved on first call

- 86% resolved within 1 day

A team of field engineers carry out local support activities including 60 office openings, moves or closures per annum.
Close Technical Infrastructure Management

Technical infrastructure management for 700 servers and 250TB of data

- A secure, resilient Primary data centre

- A secure, resilient Secondary data centre for Disaster Recovery

- Server virtualisation

- Comprehensive system management and monitoring tools

- Off-site backup to disk

Close Project Management Office - Prince2 ®-qualified staff
- Consultant and Architect level technical resource
- Dedicated team of Engineers to deliver projects

- Major projects recently delivered:
   - Virtualisation of 300 servers
   - Head office relocation – 700 staff
   - Desktop transformation – 1,000 users, VDI, Windows 7, Office 2010
   - Roll-out of new network to 500 offices and 450 shops

Close Service Management

ITIL ® service management has been embedded into Charityshare's operation since 2008 and is at the heart of Charityshare's delivery, ensuring that our customers receive a consistent and measured service.

The service is managed through:
- Daily Incident review meeting
- Weekly Problem Management meetings per charity
- Weekly/fortnightly Project review meetings per charity
- Weekly Change Approval Board (CAB)
- Monthly Service Delivery review meetings per charity
- Monthly Joint Operations Management for Service Improvement initiatives
- Information Security Management Group for security policies and procedures
Close Technical Architecture

Charityshare features an integrated Architecture team function enabling it to fully translate business requirements and vision into effective designs and strategy which are then deployed into the various organisations.

This team is responsible for:

- Mapping business processes to applications and infrastructure
- Providing and delivering infrastructure and service strategy
- Consulting and advising on projects that involve information systems/technology
- Providing high level designs at component level